Electronic Commerce Sales Customer Feedback

Customer Feedback

What you think of our products, service and website is very important to us, whether it is good, bad or ugly we want to hear about it. We appreciate the time you spend telling us about your experience with us which will be used to help us make your future visits a more pleasurable experience.

Please use the Contact Us page to send Feedback.

Thank you.

Here is what some of our customers have said about us :

I was impressed at the speed you dispatched my recent order, and very pleased with the 3 sensor kit.

I installed the Parking Sensors last night on my daughters Peugeot 206.

Very simple to do. It took less than 1 hour, and I think it looks as good as a manufacturers installation.

Thanks.

Nick Smith

Just a quick note... Fantastic kit, they arrived yesterday, painted last night, and fitted today..

Piece of cake to fit - not bad for and accountant!

Have attached snapshot as you don't have a Mazda 6 on your gallery if you want to use it, but please blank out the no. plate.

Excellent product, will recommend..

Paul Shafe

Just a brief note to thank you for you're your help over the phone, as well as the well presented kit of parts & instructions. The single by-pass relay and TFR1 are now installed and would appear to do the job as expected.

I'll certainly come back to you should I have further towing related needs in the future and please keep me informed if you should come across any new applications or gadgets in the future.

Best regards

Frank

Can't find any fault with your service or product, you do exactly what you say on your website. System fitted and working as expected. Thank you and well done.

Geoff Rodwell

Many thanks for such a speedy response. Staff helpful polite and true to their word.

By far the best after sales service I've had.

J Ince, Manchester

Delivery was well within 24hrs and sensors were fitted within an hour. They had to be positioned slightly lower than 40cm on my Rover75 but they work perfectly. Thank you for a great product and an excellent service.

Mr William Elliott

I searched the net for sensors and most companies gave a poor impression, I was impressed with the professionalism of ECS Ltd, especially with their web site and pictures

Nigel Defrost

Ordered 4 sensor set with display, it arrived next day as promised. Have fitted to motorhome, it does what it says on the box. Remarkable accuracy & reliable, easy DIY fitting for anyone with a basic knowledge of 12v wiring and a few tools. Most impressed with the service & the goods. Recommended.

Desmond Ross

Superb service- all credit to you

Keith Webb, Isle of Man

You are amazing! Please add to your web site the fact that your response to queries is the fastest and most helpful around, I can vouch for that!! I have tried sending questions to other suppliers and have been unable to relate their answer to my question. i.e. no help at all. I am so glad that I did not go for a cheaper solution. Thanks for all you time and trouble

Mike Morley

Great service, thanks very much! Cannot fault the assistance you have given.

Peter Vernon

Superb Service and Product.

Thanks,

EJ Roberts

Outstanding service!!!!! ordered after 1pm on the Wednesday, sensors arrived on Thursday, I know it's 'delivery' but there must a cut off point, expected these to arrive Friday.

Well Done, as I said Outstanding Service.

out of 10 = 10

Chris Meakin

Many thanks for the first class service, goods received this morning,

Mike Hooles

Thanks for the Prompt despatch of the Order. 24 Hours to Jersry in Total is excellent service. Sensors look neat. A good saving on OEM Prices.

Dave Torpy, Jersey

Many thanks for your advice and prompt service. Order received as promised.
regards, Mike

First class service with a first class product. So simple to install with foolproof instructions. Highly recommended product.

James Short

Just a bit of feedback. Took your advice and bought your V type sensor for my Hilux.

Recently had it installed and am very pleased with the performance to date.

Regards

Haydn Morris

Just a quick note to say how what a great job Phil Dell did in fitting your sensors to my elderly dad's car. Not just the work - but in making sure my dad was comfortable with everything. Very many thanks. Michael

Just a line to let you know the headphones arrived this AM and in perfect condition. For your info they're 100% compatible with the Ford 7500 Multimedia system as fitted to Fusion and Focus models.

Thanks again for the excellent service,

Martin Kennedy.

Hi - many thanks for your excellent service. The package was recv'd by 9.30 am today!

Colin Culpitt-Smith

Alan Barnard, your Mobile Fitter in Wiltshire/Hampshire, has just fitted your reversing sensors to my Mercedes S320, which believe it or not was not supplied with this system as a standard fit.

He has made an excellent job of this task & I would have no hesitation in recommending him to other customers in my area.

Graham Horner

Excellent delivery service. Sensor really easy to fit.

Thank you

Norman Carroll

Having recently purchasing your 4 sensor Audible Sensor Kit 1840V i would just like to say what a fast and efficient service you have given me. Even though the control unit was faulty, after a phone call at 15:30 I still received a new one the following morning. once fitted it has worked a treat. If anyone is contemplating which internet site to buy from i would recommend you guys, and in fact I already have. Thank you for your service.

Paul

May I thank you for your speedy response to the problem with my reverse sensor fitted on my BMW E38. The replacement part arrived within 24 hours of my contacting you, and has now been fitted, and the previous unit returned by post, in the pre paid packaging you supplied. That is damn good service.

Thank you.

G.J.Dorking

I have just had 4 sensors fitted to my Z4 BMW by Phil Dell .. I just wanted to put on record my thanks to him .. he did a superb Job and was very pleasant with his manner

Kind Regards

David

I thought all the comments cannot be right but they are. I ordered a 4 sensor kit 10.55 Fri Recieved 0800 Sat, Fitting was simple, slight problem with outer sensors which were rectified by you by the next post, Amazing service well done.

P Dowdy

Hi,

Parcel received... Thank you for a very prompt service.

Alan

I asked for the kit to be fitted by your representative.

The fitter, Barry from the Car Medic, called to check the vehicle and confirm the cost. On the appointed day he arrived promptly, fitted the sensors professionally and checked they were functioning correctly before leaving. A job well done..

John Kirkham

My sensor package arrived at 8.30 this morning, what a superb service !! Thank you very much indeed.

Yours sincerely

Ron Collette

Hello

Thank you for your excellent service

Regards

David

Many thanks for your prompt dispatch, also to your 'Paul' for his help. It now works well (and about £400 cheaper than I was quoted by the garage who supplied the car).

Richard Lee.

I ordered my rear parking sensor kit 1840v at 11.am.It arrived at 07.30 a.m. the next day.I fitted it by 10.30.am.The same day 1st class product and service well done too all your staff many thanks.

Many thanks for your prompt response to my enquiry. Have been using your system for nearly four years, 80k miles & it is still a pleasure watching the reaction of people behind when I slot a LWB Transit into a small gap in front of them!!! System paid for itself many times over.

P.B.Engineering.

Can confirm goods have just arrived safely, looks good, incredible service less then two days delivery to Spain. Well done.

Best wishes, David Ryall .

Many thanks for the replacement switch. It arrived first thing yesterday (11th). It has been fitted and everything is now working again. Your service is without doubt the very best that I have ever had and should you ever require any recommendations please do not hesitate to let me know.

Once again thank you very much,

Dave Miller

Barry, of The Car Medic, responded promptly to my email (unlike two or three others), came at the appointed time, fitted the reversing sensors quickly and efficiently and tested everything before leaving. I would certainly recommend him to anyone wishing to fit sensors.

T D Curran

The kit I bought 2.5 years ago has been excellent. When one of the sensors failed though, ECS were very helpful and arranged for a new sensor to be sent to me - they were great. My old Ford Granada MK3 looks really good now.

Thank you very much. I have passed on your details to my friends and work colleagues.

Martin

Dear Sirs, thank you for your prompt service, goods arrived, and are being fitted as I write. great service and quick to the West of Ireland.

Kind Regards

Donal Joyce, Galway Ireland.

Superb service, excellent communication, great delivery.

Would definitely use again.

Many thanks.

G.L.Young

Hello,
Can i please pass on my thanks after having ordered and installed the 4004 Parking sensor kit.
Having recently purchased a new car and had concerns (of my wife bumping it!!) I decided to scroll through Google looking for parking sensor kits. I never in my life thought that i would be able to get a kit with audible and visual display and 4 sensors for £40. Absolute bargain.
Admittedly i am an approved electrician and know how to read and understand wiring diagrams but i have to say that i thought that the website was really helpful, I have a Vauxhall Vectra and was not even aware that my car had a "bulb out" warning system! loved the hint and the suggestion of the single bypass relay.
Item delivered on the dot at 1300 hrs today as expected, and fully installed within 90 minutes. Everything about the kit was great and the online instructions for the relay allowed me to figure out what i was doing before the package arrived.
I have found these so easy to install that i have had the parents purchase a set for their Ford Focus and fully expect that i will be drilling holes in their bumper sometime soon! Once the family and friends have seen the kit i then fully expect to make a mess of their bumpers too!
I don't know why these are going so cheap, but this is a great deal. I love my sensors now my wife won't bash my car (at the rear at least!!)
Many thanks.
John

Had my reverse sensor kit fitted today by your suggested fitter Mobile Repair service. Did a good job I am well pleased.

Cheers

Rob Hamilton

I am pleased with the reversing sensors fitted to my vehicle, they work very well and are a great help in parking in spaces you might not otherwise try. The service [by Practical Vehicle Accessories] was quick, painless and efficient and if I ever require any of the other services you provide I would certainly contemplate using your company
Regards
Roger Stanbrook

Thank you for making an excellent delivery on the goods that I ordered and the items were good value for money. thank you very much.

C A Keeble, Portsmouth.

JUST LIKE TO SAY A BIG THANKS FOR MY RAPID DELIVERY ORDER OF PARKING SENSORS 1840S. AFTER ORDERING A SET OFF OF EBAY FOR MY TRANSIT CONNECT WHICH DID NOT WORK!, I FOUND YOUR WEB SITE AND PLACED THE ORDER. THEY WORK JUST AS PROMISED, EXCELLENT, MANY THANKS AGAIN, MARK SMITH

Many thanks. Your company certainly gets my recommendations for customer service! (You may quote me).

Gavin

Just wanted to say thank you for fantastic service. C4000 kit for my Honda CRV ordered 11.40 yesterday, delivered 11.40 this morning, fitted and tested by 5.00pm.(by DIY) The most difficult bit was working out how to take the trim panel out. Thanks again.

S am Jerrett

Great service cpu arrived today. Will let you know.

regards

Dennis

Purchased rear sensors for my BMW E90, painted and fitted by The Car Medic from Brighton. The sensors are high quality and look OEM. Mine are painted exactly to the right colour and were fitted professionally by Barry from Car Medic. Prompt fitting and very polite no hassle mobile fitting service. Please feel free to contact me for any pics...

Richard White

Item arrived today. I just wanted to say: Thank you for a faultless transaction.

Your handling of my order and handling of my telephone query as well as the immediate delivery and your general communication was first class.

It was a pleasure doing business with you (even if my order was not exactly 'a big one'. Nevertheless, the item is important to me.

I will certainly recommend your Company to my many friends, particularly in the Jaguar Enthusiast Clubs.

Kind regards,

Karl Schleich

Dear Sir,

I have just had some of your parking sensors fitted by Greg Southgate, I can highly recomend your sensors and his fitting service, he was clean tidy and did exactly what he said he would do, for the amount quoted.

Well done to all concerned.

Robert Bowles

thank you , really i am so happy about your amazing service, was fast & easy , i got my order today exactly in right time, good job well done. thank you again. barham

Many thanks for your efficient processing of this order. Goods delivered next day as promised - and fitted!

John Beer

wow well fast delivery - it has arrived before my new van!!! Thanks for such a prompt and professional service.
Regards,
Darren.

Just an email to commend you on an excellent service.

My replacement sensors arrived at 9.10am this morning and it was just yesterday afternoon that you and I discussed my problem.

Many thanks once again and best regards,

John MacAllister.

Thanks, the parcel arrived yesterday. Great service.

Best Regards Roy Williams

wow,what a great service, paul rang me back asap both times i rang..

i placed an order over phone after 5pm

and we got the goods the next morning..

this is the second order we've placed from ecs,first was for our mondeo no problems and now for our ford ranger thanks for a great customer service would highly recommend....

my hubby has now got another job for the weekend he'll be pleased!!!!!!!!!

Marie Hale

Thank you so much - very much appreciated.

You offer an excellent service as regards delivery and customer satisfaction.

Sincerely,

Dr Anthony Platts

Received the C4000 unit today and I fitted it myself. A very good product easy for anyone with a little diy knowledge. I particularly liked the hole saw that came with the kit, it was so much easier with the exact size cutter. I will happily recommend this to anybody who needs a reversing aid. Thanks again for a great product. Paul Amos

Received sensor 12 noon today 19hrs after ordering, excellent service thank you.

Roger & Ann

Many thanks for your help and guidance on the telephone yesterday and confirming your C4000 black sensors can be Painted over at the same time as my bumper to provide a colour match without taking any special precautions.